Massachusetts Attorney General Andrea Joy Campbell's office is seeing a record number of consumer complaints.
According to the 2025 Consumer Advocacy Annual Report, the office received more than 47-thousand calls and over 24-thousand complaints.
That's six-thousand more calls and one-thousand more complaints when compared to 2024.
“I am proud to release this year’s Consumer Advocacy Report, which shows how our office is leading the way on consumer and civil rights protections from cracking down on hidden junk fees to obtaining a $165 million judgment against health insurance companies that misled consumers,” said AG Campbell. “As the federal government continues to step away from its responsibility to protect consumers, state attorneys general are stepping up. My office will continue to support residents, defend their rights and ensure no one is exploited – especially those too often left behind.”
Once again, the most common complaint was about health care services, with landlord issues as the second most.
The office said legislative changes to eviction sealing and broker fees likely contributed to more consumers filing complaints in the housing category.
(Photo: Massachusetts Attorney General's Office)